Terms & Conditions

Welcome to the Chilli Wright website, please feel free to read over our terms and conditions thoroughly before placing an order with us. They are designed to enhance your e-shopping experience and make it as easy and secure as possible. These terms and conditions apply to all transactions on the chilliwright.co.uk website and are here to protect both the Customer and Chilli Wright.

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

1) You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

2) You warrant that all details you provide to Chilli Wright for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit, debit card, PayPal and/or bank account you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
4) You agree that e-mail can be used as a long-distance means of communication.
5) During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Chilli Wright under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it.

6) You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

7) If there are any changes to the details supplied by you it is your responsibility to inform Chilli Wright as soon as possible.

8) It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Chilli Wright tracks the electronic ‘fingerprints’ of every order placed on chiliiwright.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.

9) Chilli Wright reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-

– you fail to make payment to us when due
– you breach any of our terms and conditions
– when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
– we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on chilliwright.co.uk

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. Items are despatched on a first come, first served basis.

Despatch periods for products are listed on the Postage, Delivery & Returns page. If chilliwright.co.uk does not have enough stock to deliver the goods you have ordered within the designated despatch period, we will contact you and offer you an alternative product, a voucher or a refund.

All prices listed on chilliwright.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.

A contract for the sale of any product will exist between you and chilliwright.co.uk once payment is taken and we will confirm the acceptance by sending you an email

This confirmation email will be sent to the email address given in your order form and will detail products ordered, and the total cost (including VAT and P&P).

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

The price shown for our products on the website when placing your order is the price that you, the customer, will pay and includes import VAT, postage and packing. We reserve the right to change prices at any time without prior notice. All prices are shown in UK pounds sterling.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods will be sent individually as they become ready for despatch.

If any of the products you have ordered are unavailable, we will attempt to supply an alternative of equal or greater value. In the event that you are not happy with the alternative product, you may return it immediately for a full refund. Here at Chilli Wright we are committed to providing you with a superior customer service and are confident that the utmost care and attention to detail has been taken in the processing, packing and delivery of your order to ensure that you receive it in perfect condition. However should you not be entirely satisfied or should the goods you receive be damaged or defective please notify us within 28 days of receipt and we will provide you with a replacement or refund.

Your statutory rights are not affected.

Chilli Wright accept Mastercard, Visa and Solo Credit cards and Switch Debit cards.  We also accept Paypal and Bank Transfer.

The value of your order will be debited from your chosen account at the time of ordering.

We will take all reasonable care to keep information given to us by our customers secure but we cannot be held liable for any loss that you may incur if a third party obtains unauthorized access to any data, including credit card and account details you provide when accessing or ordering from our website, unless this is solely due to negligence caused by Chilli Wright.

All credit and debit card payments are subject to validation checks & authorisation by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery of your order.

All orders taken via Bank Transfer will be processed and dispatched only after confirmation has been received that the payment has cleared.

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. We operate a 28 day Replacement or Refunds policy.

Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your chosen payment method will be credited back into the account within 30 days of your order.

Chilliwright.co.uk will be happy to exchange products that are damaged or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. For more information, please refer Contact Customer Services.

Chilliwright.co.uk will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your chilliwright.co.uk log in details, please contact our Customer Service team immediately.

We ask our customers to accept our terms and conditions prior to completing their first order. By clicking that you accept our terms and conditions when purchasing our products on our website, you are indicating that you also accept our policy on cookies as set out in our “Cookie Policy”.

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on chilliwright.co.uk are provided for private domestic, consumer, and retail use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from chilliwright.co.uk

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for chilliwright.co.uk products are those stated on the chilliwright.co.uk material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

We reserve the right to amend the terms and conditions from time to time without giving prior notice to you. Any changes made will apply to orders placed following said amendments.

For the avoidance of doubt, any contract for the purchase of items on this website will be deemed to have been concluded in UK and will be governed by and construed in accordance with UK law. By placing an order with chilliwright.co.uk and for the benefit of chilliwright.co.uk you irrevocably submit to the exclusive jurisdiction of the UK courts.